Introduction

At shoppingmarrts.com, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the procedures and guidelines for returning products and requesting refunds.

Returns

  1. Eligibility for Returns:
    • Products must be returned within 30 days from the date of purchase.
    • Products must be unused, in the same condition that you received them, and in the original packaging.
    • Certain items such as perishable goods, custom-made products, and personal care items are not eligible for returns.
  2. Return Process:
    • To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return.
    • Once your return request is approved, you will receive instructions on how to send the product back to us.
    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

Refunds

  1. Refund Eligibility:
    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
  2. Partial Refunds:
    • In some cases, only partial refunds are granted (if applicable). For example, items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  1. Product Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email protected].

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Shipping

  1. Return Shipping Costs:
    • Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
  2. Shipping Time:
    • Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

shoppingmarrts.com
Email: [email protected]