General
Q1: What is LuxRobe.store?
A1: LuxRobe.store is an online shopping platform based in Pakistan, offering a wide range of products including electronics, fashion, home appliances, beauty products, and more.
Ordering
Q2: How do I place an order?
A2: To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. You will be guided through the payment process to complete your order.
Q3: Can I change or cancel my order?
A3: If you need to change or cancel your order, please contact our customer service team as soon as possible at [email protected]. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed.
Shipping
Q4: What are the shipping options and costs?
A4: We offer standard and express shipping options within Pakistan. Shipping charges are calculated based on your delivery address and the weight of your items and will be displayed at checkout.
Q5: How long does delivery take?
A5: Delivery times vary depending on the shipping method selected. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
Q6: Do you offer international shipping?
A6: Currently, we only ship within Pakistan.
Payment
Q7: What payment methods do you accept?
A7: We accept major credit and debit cards (Visa, MasterCard, American Express), bank transfers, mobile wallet payments (Easypaisa, JazzCash), and Cash on Delivery (COD) for orders within Pakistan.
Q8: Is my payment information secure?
A8: Yes, your payment information is secure. We use SSL encryption to protect your data and ensure secure transactions.
Returns and Refunds
Q9: What is your return policy?
A9: We accept returns within 30 days of purchase for most items, provided they are unused, in original condition, and in the original packaging. Certain items, such as perishable goods and personal care items, are not eligible for return. Please see our [Refund and Returns Policy](link to policy) for more details.
Q10: How do I return an item?
A10: To initiate a return, contact our customer service team at [contact email] or [contact phone number] with your order number and reason for the return. We will provide you with instructions on how to send the product back to us.
Q11: When will I receive my refund?
A11: Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 7-10 business days and will be credited to your original method of payment.
Account
Q12: Do I need an account to place an order?
A12: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special promotions.
Q13: How do I create an account?
A13: To create an account, click on the “Sign Up” button at the top of our website and fill in the required information.
Contact Us
Q14: How can I contact customer service?
A14: You can reach our customer service team via email at [contact email] or by phone at [contact phone number]. We are here to assist you with any questions or concerns you may have.
Additional Information
Q15: How can I stay updated on promotions and new products?
A15: To stay updated, you can subscribe to our newsletter and follow us on social media. Links to our social media pages can be found at the bottom of our website.